Association & Lifestyle Management


A family that cares about your families.

Our Story

The Neighborhood Company was formed in 2015 at the request of a local real estate developer who was having issues with their association management. Laura Ficco was 29 years into her career in real estate development and was having those same issues with large-scale management companies. She had some great ideas and knew she was up to the task, so she formed a lifestyle management company of her own, The Neighborhood Company (TNC).

Today, TNC manages 29 communities of all shapes and sizes:

  • highly amenitized communities,
  • gated communities,
  • developer-led communities and
  • homeowner-led communities.

The Team

Laura Ficco

President & Owner

With over 35 years in various roles in real estate development, this mother of two grown daughters started The Neighborhood Company after identifying a need for a higher level of customer service in the property management industry.

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Tate Johnson


Tate’s career is a synergy of highly-accomplished military service and successful entrepreneurial ventures. 

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Michelle Miller

Vice President of Marketing

Michelle has over 20 years of experience focusing on brand management across all things touching marketing and communications.
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Heidi Krasner

Director of Customer Service

Heidi joins the team after 27 years working in healthcare. She was the Clinical Nurse Manager at a major hospital system in Chicago, IL.

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Carla Western

Community relationship specialist

Carla is originally from Sioux City, Iowa, and spent 20 years in the Air Force working in Administration. Before starting at The Neighborhood Company in 2022, she worked as a model attendant for a homebuilder in Vintage Oaks.

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Cesar Alvarado

Director of Operations & Community Manager

Cesar’s storied career includes decades of project and property management expertise.

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Cathy Rogers

Community Manager, CMCA

Cathy comes to us from Hawaii and is now landlocked in Cibolo, Texas due to a military move. Prior to working in property management, she worked in Washington DC on Capitol Hill and volunteered extensively at San Antonio Military Medical Center (SAMMC/BAMC). 

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Katie Dixon

Assistant Community Manager

Katie joined The Neighborhood Company in May 2022. Prior to joining us, she worked as an Escrow Assistant at a title company in New Braunfels. Katie brings a decade of consumer-facing experience and organizational expertise to her Assistant Community Manager role. 

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Monique DiBonaventura

Lifestyle & Communications coordinator

Joining the Neighborhood Company in October 2022, Monique comes from a marketing and events background with years of experience within Homeowner Associations.

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Sarah Garcia Diaz

lifestyle & communications coordinator

 Sarah has worked in the hospitality industry for the last 15 years. She has extensive experience in event planning and marketing prior to joining The Neighborhood Company.

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Eunice Sowers

Amenity Reservation Coordinator

Eunice joined The Neighborhood Company in 2022 as our Amenity Reservations Coordinator. She equips our owners with the necessary details to properly reserve a community amenity, as well as ensures they understand what the HOA/POA provides versus what they must provide. 

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Brenna Bryant

ACC specialist

Brenna was hired by The Neighborhood Company in 2021, after being self-employed for 15 years. Having grown up in a family-owned General Contracting business located in the Napa Valley, she has always enjoyed all aspects of design, building and property management.

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John Needham

Compliance Inspector

John spent decades in the food industry, managing restaurants and also owning one. That experience set the table for a part-time career during semi-retirement at The Neighborhood Company—one that is equally based on customer service.

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Lauren Johnson

process improvement specialist

Lauren started with The Neighborhood Company in 2020 taking on all things amenity-related. After graduating from the Colorado School of Mines, she became our Salesforce Analyst and Software Project Manager.

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Beverly Ragan

Accounting - Department manager

Originally from Collinsville, Illinois, outside St. Louis, Beverly moved to Texas following her parents’ retirement to San Antonio. The youngest of seven children, Beverly says that family, sports and military service are cornerstones of her life.

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Tina Redanz

accounting - Budget & Audit Compliance

Tina brings over 35 years of experience to our accounting team. She has an extensive background in both the public and private accounting sectors as well as 15 years of business software consulting.

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Sally Needham

accounting - Resale & Accounts payable

With more than two decades of property management experience, Sally brings a unique set of skills to The Neighborhood Company. While Sally loves that, “No two days are the same,” her ongoing responsibilities include all aspects of accounting under the umbrella of property management.

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Lisa Burnthorne

Insurance Administrator

Lisa joined The Neighborhood Company in April 2022.  Prior to joining us, she worked as a Payroll Supervisor for the County of Madera.  Lisa has 15 years of governmental accounting experience and during her employment with the County she worked in Accounts Payable, Accounts Receivable, and managed their payroll.
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Janet Guerra

Administrative support specialist

 Janet comes to The Neighborhood company after years of being retired. To jump back into the workforce one of her non-negotiables was a good group of people to work with. It also doesn’t hurt that the office is just a few minutes drive. 
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How Can We Help Your Neighborhood?